When   Wednesday, November 4, 2009   Time   9:00 AM - 4:30 PM  
Where   Norris University Ce 208 1999 Campus Drive   map it
Audience   - Faculty/Staff - Student - Public
Contact   HR Training & Development   847-467-5081  
Group   HR: Training and Development
More Info   http://www.northwestern.edu/hr/training/workplace.html#cs

This workshop teaches techniques for creating and maintaining positive work relationships with students, faculty, and staff.

Key Points Recognize and respond to unspoken customer expectations Develop processes that foster positive customer interactions Prepare form letters and customized documents that anticipate objections and prevent resentment Deal with irate clients in person and over the phone Improve questioning, listening, and nonverbal communication skills