Thursday, January 17, 2013
9:00 AM - 4:00 PM
Wieboldt Hall North Entrance, 109
339 E. Chicago Avenue
Chicago, IL 60611 map it
Audience: Faculty/Staff - Student - Public
Cost: NU Employees $525; Non NU Registrants $1,195
Learning & Organization Development
To register, click the "More Info" link above
The Crucial Conversations® workshop is formerly known as Advanced Communication Skills.
Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.
Identify the conversations that are keeping you from your desired results
Speak persuasively not abrasively, no matter the topic
Make it safe for others to share their honest opinions
Deal with people who either clam up or blow up
Gain control of your own emotional responses
Disagree without being disagreeable
Influence without exerting force
Improve teamwork, productivity and effectiveness
This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.