CANCELLED
When:
Tuesday, October 21, 2014
8:30 AM - 12:30 PM CT
Where: Wieboldt Hall North Entrance, 248, 339 E Chicago Ave, Chicago, IL 60611 map it
Audience: Faculty/Staff - Student - Public - Post Docs/Docs - Graduate Students
Cost: NU Employees $165; Non NU Registrants $205
Contact:
Learning & Organization Development
(847) 467-5081
Group: Office of Human Resources | Talent Development & Well-being
Category: Training
To register, click the “More info” link above
Rejecting an applicant, denying a request, issuing an apology, or responding to a complaint can be delicate. A masterfully written letter or memo can build goodwill or, at the very least, minimize negative feelings. This workshop will teach successful ways to approach difficult correspondence and communicate bad news tactfully.
Key Points
Decide what and how much to say
Choose the appropriate tone and style
Soften a negative message but get the point across
Say no and still maintain goodwill
Choose when and how to deliver the message
Write five different types of difficult messages