Description:

To register, click the “More info” link above

Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.

Key Points

Identify the conversations that are keeping you from your desired results

Speak persuasively not abrasively, no matter the topic

Make it safe for others to share their honest opinions

Deal with people who either clam up or blow up

Gain control of your own emotional responses

Disagree without being disagreeable

Influence without exerting force

Improve teamwork, productivity and effectiveness

(This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.)