Description:

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Customer service has become more important than ever, but it’s also harder to do well. No wonder: everyone is stressed, and there’s so little time to get things right.

How can you determine what your customers need, help them find solutions, and send them off happy – even on those days when nothing seems to work?

“Interacting with Customers” will give you tools to create an outstanding customer experience for all the people you interact with. And since the University environment has its own special considerations, you’ll have opportunities to practice your new approaches in realistic, Northwestern-style situations.
Making your customers’ lives easier will make yours easier as well.

You’ll learn about:

What customers want

Setting expectations

Creating positive customer relationships

Managing difficult conversations

The appropriate apology

Owning the problem, not the blame