When:
Monday, April 27, 2015
8:30 AM - 12:30 PM CT
Where: Norris University Center, 102, 1999 Campus Drive, Evanston, IL 60208 map it
Audience: Faculty/Staff - Student - Public - Post Docs/Docs - Graduate Students
Cost: NU Employees $165; Non NU Registrants $205
Contact:
Learning & Organization Development
(847) 467-5081
Group: Office of Human Resources | Talent Development & Well-being
Category: Training
Rejecting an applicant, denying a request, issuing an apology, or responding to a complaint can be delicate. A masterfully written letter or memo can build goodwill or, at the very least, minimize negative feelings. This workshop will teach successful ways to approach difficult correspondence and communicate bad news tactfully.
Key Points
Decide what and how much to say
Choose the appropriate tone and style
Soften a negative message but get the point across
Say no and still maintain goodwill
Choose when and how to deliver the message
Write five different types of difficult messages