Northwestern Events Calendar

Apr
14
2015

HRD960 - Crucial Conversations

SHOW DETAILS

When: Tuesday, April 14, 2015
9:00 AM - 4:00 PM CT

Where: Wieboldt Hall North Entrance, 362, 339 E Chicago Ave, Chicago, IL 60611 map it

Cost: NU Employees $525; Non NU Registrants $1,195

Contact: Learning & Organization Development   (847) 467-5081

Group: Office of Human Resources | Talent Development & Well-being

Category: Training

Description:

Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.

Key Points

Identify the conversations that are keeping you from your desired results
Speak persuasively not abrasively, no matter the topic
Make it safe for others to share their honest opinions
Deal with people who either clam up or blow up
Gain control of your own emotional responses
Disagree without being disagreeable
Influence without exerting force
Improve teamwork, productivity and effectiveness

This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.

More Info
Apr
21
2015

HRD960 - Crucial Conversations

SHOW DETAILS

When: Tuesday, April 21, 2015
9:00 AM - 4:00 PM CT

Where: Wieboldt Hall North Entrance, 362, 339 E Chicago Ave, Chicago, IL 60611 map it

Cost: NU Employees $525; Non NU Registrants $1,195

Contact: Learning & Organization Development   (847) 467-5081

Group: Office of Human Resources | Talent Development & Well-being

Category: Training

Description:

Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.

Key Points

Identify the conversations that are keeping you from your desired results
Speak persuasively not abrasively, no matter the topic
Make it safe for others to share their honest opinions
Deal with people who either clam up or blow up
Gain control of your own emotional responses
Disagree without being disagreeable
Influence without exerting force
Improve teamwork, productivity and effectiveness

This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.

More Info