When:
Tuesday, January 24, 2017
9:00 AM - 4:00 PM CT
Where: Wieboldt Hall South Entrance, 150, 340 E Superior St, Chicago, IL 60611 map it
Audience: Faculty/Staff - Student - Post Docs/Docs - Graduate Students
Cost: For FY17 there is no cost to Northwestern employees and their schools and units. A no show/cancellation fee of $350 applies. A chart string is required to register.
Contact:
Learning & Organization Development
(847) 467-5081
Group: Office of Human Resources | Talent Development & Well-being
Category: Training
Please note:
THIS IS A TWO-DAY WORKSHOP - January 24 & January 31
Crucial conversations take place every day in our work. You know the type -- conversations where there are high stakes, differences of opinion, and strong emotion. The difference between mediocre and top performance lies not in strategies, hardware, or even in processes, but in how people handle those difficult conversations. At the heart of all problems in a team or organization are conversations that are either not being handled, or not being handled well.
Key Points
Identify the conversations that are keeping you from your desired results
Speak persuasively not abrasively, no matter the topic
Make it safe for others to share their honest opinions
Deal with people who either clam up or blow up
Gain control of your own emotional responses
Disagree without being disagreeable
Influence without exerting force
Improve teamwork, productivity and effectiveness
This practical and powerful two-day workshop is based upon a top-ten best-selling business book, Crucial Conversations.
Note that the second day of class will be held in the same room.