Description:

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. In The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder, co-authors Robert I. Sutton and Huggy Rao draw from seven years of hands-on research to teach us how to become “friction fixers.”

Sutton will be in conversation with Liz Gerber (FAN ’13, ’16), a professor of mechanical engineering at Northwestern University, co-director of Northwestern’s Center for Human Computer Interaction + Design, and faculty founder of Design for America.