Northwestern University

Thu 12:15 PM

Webinar: Taming the Referral Process

When: Thursday, February 22, 2018
12:15 PM - 12:45 PM  

Where: Online

Audience: Public

Contact: Zaina Awad  


Category: Training

More Info


Healthy Hearts in the Heartland (H3) and the Great Lakes Practice Transformation Network (GLPTN) are pleased to welcome Carol Greenlee, MD, FACP, FACE, for a webinar entitled, “Taming the Referral Process.”

In this webinar, Dr. Greenlee will discuss steps you can take to improve the referral process in order to increase patient satisfaction, and to reduce waste and unnecessary use of resources. Dr. Greenlee will recommend steps to build a system for care coordination, including improving workflow design and communication between provider groups. These steps will enhance the quality of the referral process, ensure care is truly patient-centered, and will benefit the physician and clinical team. A Q&A session will take place following the presentation.

Target Audience: This webinar is designed for physicians and other healthcare professionals.

Learning Objectives:

Recognize the need for an improved referral process within and between practices
Describe the purpose and basic content of a care coordination agreement
Identify critical elements of the referral process
Describe the benefits of doing a process map of the internal practice referral process
About the Speaker:

Mary Carol Greenlee MD, FACP, FACE, is board certified in Internal Medicine and Endocrinology, Diabetes and Metabolism and is in private practice at Western Slope Endocrinology in Grand Junction, Colorado. She has a special interest in care delivery issues and has been actively involved with the collaborative project sponsored by the Endocrine Society to develop tools to assist with transition from pediatric to adult care for patients with endocrine disorders.

Dr. Greenlee represents the Endocrine Society and is vice-chair of the Council of Subspecialty Societies (CSS) for the American College of Physicians (ACP), where she co-chairs the CSS Work Group on PCMH-Neighbor and was a lead author of the ACP position paper, "The Patient-Centered Medical Home Neighbor: The Interface of the Patient-Centered Medical Home with Specialty/Subspecialty Practices.” She has served on the Board of the American Thyroid Association, chaired their Clinical Affairs Committee and Task Force on Radioiodine Safety, and served on the Hyperthyroid Guidelines Writing Committee. She graduated Summa Cum Laude from Miami University (Ohio) and with Highest Distinction from Indiana University School of Medicine. She did her Internal Medicine internship and residency at Ball Memorial Hospital in Muncie, Indiana, before returning to IU Medical Center for her fellowship in Endocrinology.

This activity has been approved for AMA PRA Category 1 CreditTM. Please click here for more information about CE credits.


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